Frequently Asked Questions
Shopping Information
🧴 What types of products do you carry?
From sexy lingerie and steamy toys to silky lubricants, fun accessories, and romantic gift sets. We’ve got something for every mood!
🌟 Are there loyalty programs or rewards?
Oh yes! Earn points, unlock discounts, and get access to exclusive perks just for shopping with us — both in-store and online.
🛑 Do I have to be 18 to shop at Pleasure Intimates?
Only adults, please! You must be 18+ to purchase from our online store and present a valid ID to shop in-store.
📍 Where are your physical locations and store hours?
Stop by the two hottest spots in Jacksonville, open 7 days a week for your convenience.
4021 Southside Blvd Unit 200, Jacksonville, FL 32216
Sun-Thurs: 10am to 1am, Fri & Sat: 10am to 3am
5917 Roosevelt Blvd, Jacksonville, FL 32244
Sun-Thurs: 10am to 10pm, Fri & Sat: 10am to 11pm
4021 Southside Blvd Unit 200, Jacksonville, FL 32216
Sun-Thurs: 10am to 1am, Fri & Sat: 10am to 3am
5917 Roosevelt Blvd, Jacksonville, FL 32244
Sun-Thurs: 10am to 10pm, Fri & Sat: 10am to 11pm
🤫 Can I shop in-store discreetly?
Totally! When you shop with us you can expect a private, judgment-free shopping experience.
✅ Are your products safe and from reputable brands?
Absolutely! Everything is body-safe, high-quality, and from trusted brands.
🎯 How can I find the perfect product for me?
Shopping online? Check out our reviews, detailed descriptions, and photos to help you find “the one.”
Prefer shopping in person? Our friendly team is always happy to help you find your perfect fit!
Prefer shopping in person? Our friendly team is always happy to help you find your perfect fit!
💡 Can I get advice on using products safely and effectively?
Yes! Ask our team for tips, tricks, and care advice in-store.
🥳 Do you have promotions or special events?
Always! Keep an eye out for exclusive sales, sexy surprises, and special events both in-store and online.
Payment Information
🔒 How is my personal information protected online?
Secure encryption and a private checkout make online shopping worry-free. Your secrets are safe with us!
💳 What payment methods do you accept?
Cash, credit/debit cards, and digital payments — whatever makes your night easier. 😉
💕 Will my billing statement mention adult products?
Nope! Your privacy matters. Purchases appear under our company name or ‘Online Store’ only — no spicy details, promise.
Shipping Information
🚚 How long does shipping take?
Orders ship within 1–2 business days.
• Standard Shipping: Delivery within 3-5 business days.
• Expedited Shipping: Faster delivery within 1-3 business days.
Note: Shipping times are estimates and may vary based on your location and carrier delays.
• Standard Shipping: Delivery within 3-5 business days.
• Expedited Shipping: Faster delivery within 1-3 business days.
Note: Shipping times are estimates and may vary based on your location and carrier delays.
📦 How are shipping rates calculated?
It’s all about your choices! Shipping costs depend on your delivery method (standard or expedited), the package size, and where it’s headed. You’ll see the total before you hit “place order.”
🤫 Do you offer discreet packaging?
Absolutely! Your secrets are safe with us. 😉
• Plain, unmarked boxes, no logos or clues.
• Return label only shows our company name.
• No hints about what’s inside (just fun waiting to happen).
• Plain, unmarked boxes, no logos or clues.
• Return label only shows our company name.
• No hints about what’s inside (just fun waiting to happen).
Orders & Returns
🔁 Can I return or exchange a product?
Most sales are final for hygiene reasons. But don’t worry, many products come with manufacturer warranties from 30 days up to lifetime.
🖱️ Can I track my online order?
Of course! Track your package from our store to your door — anticipation guaranteed.
💌 How long does it take to process my order?
We’re quick! Orders are packed and processed within 1–2 business days. Once it’s ready to roll, you’ll get a tracking email so you can follow the fun all the way to your door. 🚚✨
😅 What if I get the wrong item?
Oops, that’s our bad! If something’s not quite right, just email us your order number and what went wrong. We’ll make it right (and cover all costs, of course).
💔 What if my order arrives damaged?
Don’t worry, we’ve got you! If your order shows up damaged, defective, or incorrect, contact us right away so we can fix it fast and get you back to the good stuff.
🙅 Can I cancel or change my order?
We move fast! Once an order is submitted, it can’t be changed or canceled — so double-check your cart before checking out.
